FAQ

1- What kind of products can be certificated?

The products which can be certificated are defined in the EU regulation of organic production. They are: Agricultural not elaborated products from animal or vegetable origin, agricultural elaborated products from animal or vegetable origin intended for human consumption; fodder; vegetative propagating material and seeds for cultivation; yeasts intended for human or animal consumption; and organic aquaculture products (fish, seaweed and mollusks).

The regulation applies to activities at any stage of production, preparation and distribution relating to the products applying for the certification. Extractive fishing and hunting are excluded from the certification.

2- Which documents do I have to provide?

You have to provide the Certification Request, which can be filled out in our website or request it directly to us. In addition, you have to fill the annex related to your activity out. Once you provided the documentation we will contact you in case we need more information.

3- How much does the certification cost?

The certification fee is in our website. The payment has to be done when you send the documents of enrolment. There is an annual fee to renew the certification. Also, the sales exaction has to be paid every six month.

4- When will the visit of enrolment and following happen?

After reviewing the Certification Request, checking that the documents are fill out correctly and the payment has be done; it will be sent an Audit Plan with an estimated meeting day, and you will be required the necessary documentation for the proper development of the audit. Before the visit you will be called to arrange the exact day and time.

In subsequent years at least an annual follow up visit will be made, after payment of the renewal fee, using the same method as for enrolment.

5- What is the audit visit?

The auditor will go to the facilities audited, check the production process, evaluate the system used by the customer to ensure compliance with the requirements, perform a visual inspection of the means of production, and if necessary he will take a sample to analyze. The minutes of the audit will be signed and a copy will be delivered to the client. Finally you will receive a report informing of any nonconformity, and the results of the samples in case they were taken.

6- What happen if the auditor finds any nonconformity?

If the auditor finds any irregularity means that you have to improve some section of your self-control system or production system. Then a correction plan has to be done including the next points: Identification of the nonconformity, how it is affecting that to your system, and proposition of corrective measures. Afterwards it is really important to deliver it to Craega on time.

7- What happens to the sample taken by the auditor?

Note that sampling is not always necessary. Generally, samples are taken when you are going to obtain your certification or, when there is a suspicion or risk of contamination of production or by random follow-up. In case the auditor takes a sample in the plot or industry, it will be sent to a laboratory accredited by ENAC in 17.025, as the maximum guarantee in the analysis. If the analysis detects the presence of residues of forbidden products, it would open a nonconformity, which would have to be treated.

8- What process is followed after the initial or enlargement of the facilities audit?

The auditor delivers the final audit report and the rest of the documentation of his record to the Technical Director who prepares them for the Certification Committee.
The Certification Committee is the body that decides and issues a decision on certification. Decisions can be favorable (to obtain and / or maintain the certificate), or unfavorable (to deny / remove the certificate) the decision of this Certification Committee is communicated to you by resolution signed by the President of CRAEGA.

9- What is the period of conversion?

Organic farming regulation establishes a different conversion period for different types of production. In the conversion period the customer is not allow to sell the product with references to the organic farming. Only in the vegetable production is allow commercialize the product with the denomination “conversion to organic farming” when the first year of conversion has finished.

10- When is the certificate issued and valid?

In the case of a favorable decision, and if the requirements related to the conversion period have been accomplished, the corresponding Certificate will be issued to sell its products. It will have its certificate with the category that corresponds: Organic agriculture, or in Conversion. The Certificate will have a validity date.

Once the certificate is issued, it will be renewed before the expiration date, and provided if you comply with the payments, and the visit reports are positive.

11- What should you do if you want to unsubscribe?

You must send a letter to CRAEGA with your enrolled data and signed, confirming that you want to unsubscribe in the CRAEGA records. If you have control material it is obligatory to send it to CRAEGA.

12- How can I change the ownership?

You must cover the change of ownership form, and attach the documentation requested on the form

13- How can I expand the means of production?

In order to carry out the expansion of the means of production, you have to cover the form of the extension request, and send it to CRAEGA along with the required documentation.

In the case of an industry that wants to expand the products have to send the product elaboration sheet and a sketch of label / s for approval.

14- What can I do if I do not agree with the decision of the Certification Committee?

You must send us the reason of your disagreement in writing and we will send you confirmation of reception. We will transfer this claim to the Advisory Committee for decision-making. The result of the same will be communicated to the client through Resolution signed by the President.

15- What does it mean to have the certification suspended?

Suspension of certification means that as long as the Certification Committee does not take a new decision on certification, the customer will not be able to use the certificate, neither the control material.

16- How do I request the control material?

In order to request the control material, you must have the certificate of conformity and complete the request for control material correctly.

In case the product is labeled, remember that the label have to be approved in advance by the CRAEGA.